You can find answers to all frequently asked questions here.

1How to make an order in “www.gym-steel.com” online store?

1.1. Choose the gym equipment you want.

1.2. Select the size of the metal profile.

1.3. Click “ADD TO CART”

1.4. Go to your shopping cart and press on "Proceed to checkout".

1.5. Here submit your contact information and click “REQUEST A QUOTE”

1.6. We will contact you within 48 hours to discuss the remaining aspects of your order. We will inform you about delivery and production time.

1.7. After discussion and confirmation of information, we will calculate the shipping cost and send you a quote.

1.8. If you accept our offer, you can make a payment. We accept payment via Bank transfer. We ask for a 50 percent payment to confirm the order.

1.9. As soon as we get the payment, we will send you the order confirmation.

1.10. After the order is made, we will send you photos of your products and ask you to pay the remaining amount.

1.11. After final payment, the goods are sent to you.

2Do prices on the website include VAT?

Yes, all prices include VAT (21% Lithuanian).

– If you have a company VAT code in your country, you can purchase your order without VAT (VAT 0%).

– If your delivery address is outside the EU, you can purchase your order without VAT (VAT 0%).

3Does your company deliver manufactured gym equipment to other countries?

Yes, we deliver Worldwide. Please contact us for more information.

4What is the delivery cost?

The delivery cost is calculated for each order individually. The shipping cost depends on the size of your order and delivery address.

5How long is the production process?

The length of the production process depends on the size of your order. Usually, it takes around 6-10 weeks, but the exact production time will be calculated after the placement of your order.

6Can I have an invoice for my purchase?

Yes, the invoice is issued.

7Can you manufacture a custom gym equipment model, which is not in your store’s catalogue?

Yes, please email us – at [email protected] for individual order details and issues.

8When the machines are delivered, are they assembled?

All machines were pre-assembled for testing and disassembled for shipping. So you can get the Machines through standardized doors and assemble them easily.
*According to your request we can deliver equipment fully assembled.