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FREQUENTLY ASKED QUESTIONS

1. HOW TO MAKE AN ORDER IN "Gym-Steel" ONLINE STORE?

1.1 Choose the gym equipment you want. Click “ADD TO QUOTE REQUEST” To add each product to cart.
1.2 Click “VIEW CART”. On the cart page press “REQUEST FOR A QUOTATION” , here submit your contact information and click “SUBMIT QUOTE REQUEST”
1.3 We will calculate the delivery cost and send you an offer, within 48 hours after we have received your request.
1.4 If you accept our offer you can make a payment.
1.5 Immediately after we receive your payment, we will sent you the order confirmation for the production with estimated delivery dates.

2. DO PRICES ON THE WEBSITE INCLUDE VAT?

Yes, all prices INCLUDE VAT.

For EU contries :
‘– If your delivery address is inside the EU and you have a VAT code in your country, you can purchase your order without VAT (VAT 0%).
– If your delivery address is inside the EU and you don’t have a VAT code in your country, you will purchase your order with VAT + (21VAT %).”

For third countries

VAT isn’t charged on exports of goods to countries outside the EU.

2.1 Can I have an invoice for my purchase?
Yes, the invoice is issued.

3. DOES YOU COMPANY DELIVER MANUFACTURED GYM EQUIPMENT TO OTHER COUNTRIES?

Yes, we deliver manufactured gym equipment worldwide.
Please contact us for more information – info.gymsteel@gmail.com

4. WHAT IS THE DELIVERY CHARGE?

The shipping cost is calculated for each order individually. The shipping cost depends on the size of your order and delivery address.

5. HOW LONG IS THE PRODUCTION PROCESS?

The length of the production process depends on the size of your order. Usually, it takes around 6-8 weeks, but the exact production time will be calculated after the placement of your order.

6. WHEN THE MACHINES ARE DELIVERED, ARE THEY ASSEMBLED?

When the machines are delivered, they are pre-assembled. So you can get the Machines through standardized doors and to assemble them easily.

7. CAN YOU MANUFACTURE A CUSTOM GYM EQUIPMENT MODEL, WHICH IS NOT IN YOUR CATALOGUE?

Yes, please email us – “info.gymsteel@gmail.com” for individual order details and issues.

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